Who we are
About Us
A Rawalpindi-based outsourcing team handling marketing, quality assurance, customer support and transcription for growing businesses.
An Outsourcing Partner That Works Like Your Own Team
DotBPO takes on the day-to-day work that keeps customers informed, leads moving and records accurate, so your in-house team can focus on running the business.
Every account starts with your processes, your tone and your targets. We adapt to how you work instead of asking you to fit a fixed package.
- Teams trained on your scripts, products and brand voice
- Quality checks built into the work, not added at the end
- Clear reporting so you always know what is happening
What We Do
Four focused services. Each one can run on its own or alongside the others.
Marketing
Outreach, lead research and follow-ups that keep your pipeline supplied with relevant prospects.
02Quality Assurance
Call and case reviews, scorecards and coaching notes that keep service standards consistent.
03Inbound and Customer Services
Phone, email and chat support handled in your brand voice, with clear escalation paths.
04Transcriptions
Accurate, organised transcripts of calls, meetings and recordings, handled confidentially.
How We Work
A simple, structured way of working that keeps both sides aligned from the first week.
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01
Understand
We learn your business, customers, current process and what success looks like for you.
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02
Set up
Scripts, guidelines, tools and reporting are agreed before the team starts work.
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03
Deliver
The team runs the work daily, following the agreed process and escalation rules.
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04
Review
Regular quality checks and reports show what is working and what needs adjusting.
Why Businesses Work With Us
Outsourcing only works when the partner is easy to work with. These are the things we focus on.
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One point of contact
You speak to people who know your account, not a different person every time.
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Your process, followed
We work from your scripts and guidelines and ask before changing anything.
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Visible quality
Reviews and reports are shared with you, so quality is something you can check.
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Room to grow
Start with one service and add more as your needs change.
What We Stand For
The standards our team follows on every account, whatever the service.
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01
Clarity
Plain communication, clear expectations and no surprises in reporting.
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02
Accountability
We own our work, flag issues early and fix them properly.
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03
Consistency
The same standard on every call, email and file, not just on good days.
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04
Confidentiality
Customer data and business information are handled with care and kept private.
Our workplace
Based in Saddar, Rawalpindi
Our team works from our office at Poonch House, Adam Jee Road.
Get directionsReady to Talk About Your Next Campaign?
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